Journory
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Data Deletion / Export

Effective: 13 Sept 2025 · Applies to: Journory App (iOS/Android) & Website www.journory.com
Questions? Contact us at privacy@journory.com (Privacy) or support@journory.com (Support).

Quick Overview

  • Data Export: You can request a copy of your data (JSON/ZIP).
  • Account Deletion: We permanently delete your account including all content.
  • Timeframes: Acknowledgement usually within 7 days, completion within 30 days at the latest.
  • Exceptions: Legal retention (e.g., billing records) remains; backups are overwritten cyclically.

1) Requesting Data Export (Copy of Your Data)

Included:

  • Profile/Account: E-mail, name (if provided), language/settings
  • Trips & Stops: Titles, timestamps, places/coordinates
  • Diary: Texts, formatting, tags
  • Media: References to uploaded images/videos (ZIP download)
  • Weather: Values assigned per stop
  • Technical: consent status (CMP), push tokens (historical)

Format: JSON (UTF-8) for structured data, ZIP for media.

How to request (current process):

  1. Send an e-mail from your login address to privacy@journory.com with subject “Data Export”.
  2. Optionally specify time period (e.g., “only 2024”) or categories (e.g., “only Trips & Diary”).
  3. We confirm receipt and provide the export securely (e.g., via download link with expiration).

Note: An in-app export function (PDF/ZIP) is planned. Until then, export is handled by e-mail.

2) Account & Data Deletion (Right to Erasure)

What will be deleted?

  • Account/profile including login data and sessions
  • All content: trips, stops, diaries, media uploads
  • Device/push tokens, invitations, shares
  • Shared content with others will be removed or anonymized (“Deleted User”) to keep records consistent.

What will remain?

  • Legal retention (e.g., tax-relevant receipts from in-app purchases)
  • Backups until automatically overwritten (usually ≤ 30 days; no individual restore)
  • Support/moderation records kept for compliance (typically 3–6 years)

How to delete your account:

In the app (recommended):

  1. Open Journory → Profile (top left) → Settings (gear icon) → Account → Delete Account
  2. Confirm the security prompt
  3. You will receive a confirmation e-mail

Without app access (fallback):

  • Send an e-mail from your login address to privacy@journory.com with subject “Delete Account”.
  • We will verify you (e.g., confirmation code sent to your login e-mail) and then delete your account.

Disconnect OAuth (Google/Apple) (optional):

3) Identity Verification

  • If requests are not sent from the login e-mail, we will require additional verification (e.g., code e-mail, app confirmation).
  • For representative requests (e.g., parents, estate), we require supporting documents (power of attorney, partial ID verification). Please do not send full sensitive copies.

4) Timeframe & Status

  • Acknowledgement: usually within 7 days
  • Completion of export/deletion: within 30 days at the latest
  • Complex cases (e.g., large media archives) may take longer – we will inform you in time.

5) Frequently Asked Questions (FAQ)

Can I undo deletion?
No. Once confirmed, your account is scheduled for deletion and irreversibly removed after short safety periods.

How do I remove local app data from my device?
iOS: Delete the app → optionally reinstall
Android: Settings → Apps → Journory → Storage → Clear data / Uninstall app

What happens to shared content?
Shared content is removed for others or anonymized (“Deleted User”).

Do I receive my media in original quality?
Yes, where available. Media are provided in ZIP; metadata (e.g., EXIF) may contain position/time info.

6) Contact

Responsible entity & further details can be found in our Privacy Policy and Legal Notice.

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